Q1 How do you ensure product quality?
We use eco-friendly, premium-grade materials sourced from trusted global suppliers. Every product undergoes strict quality control and 100% testing before shipment to guarantee durability, safety, and performance.
Q2 What certifications do your products have?
Our products comply with international standards and hold CE, FCC, RoHS, ISO 9001, and BSCI certifications. Additional certifications are available upon request.
Q3 Can I request a sample before bulk order?
Yes, we provide free samples for evaluation. Customers only need to cover the shipping cost.
Q4 What is your MOQ?
Standard products: MOQ starts at 100 pieces (some items are available for trial orders). OEM orders: MOQ 1,000 pieces (custom packaging/logos). ODM projects: Flexible MOQ, subject to negotiation based on design complexity.
Q5 What is your production lead time?
Ready-made items: Shipped within 3-7 days. OEM orders: Samples in 5-7 days; bulk production in 15-25 days. ODM projects: Timeline confirmed after technical discussion.
Q6 What is your warranty policy?
All products come with a 12-month warranty. Defective items can be returned for free repair or replacement within the warranty period.