Pet supplies manufacturer wholesale company best-selling Amazon dog toys Slow-Eating food dispenser Dog Bowl
Frequently Asked Questions
Q
Are you a manufacturer or a trading company?
We are a direct manufacturer with over 20 years of experience, holding standard international quality audits including ISO9001 and BSCI. We operate our own large production facilities with a dedicated workforce.
Q
What design and production services do you offer?
We provide complimentary 2D and 3D design confirmations prior to mass production. Our team offers rapid response communication, step-by-step production updates, and allows third-party inspections to verify quality before shipment.
Q
How do you handle sample requests and fees?
Existing stock samples are provided free of charge, with the customer covering only the shipping costs. For custom designs, mold/sample fees apply but are refundable if the custom prototype does not meet approved requirements.
Q
What is the minimum order quantity (MOQ)?
Our standard minimum order quantity is 100 pieces per individual design.
Q
What are the standard delivery lead times?
Sample lead times are typically 3-5 days after design confirmation. Mass production is completed within 12-15 days following sample approval and deposit confirmation, depending on overall order quantity.
Q
How do you address potential after-sales quality issues?
Simply provide clear photo or video documentation of any concerns. We will analyze the feedback and present an effective, mutually satisfactory solution within 24 hours of confirmation.
Croi Pet
