Frequently Asked Questions
QAre you a trading company or a manufacturer?
Yes, we are a manufacturer. We have a large production area equipped with complete design, marketing, and export capabilities.
QWhat is your payment term?
In general, we quote EXW and FOB. The payment term is a 50% deposit by T/T before production, and the remaining 50% balance is to be paid within 7 days before shipment.
QWhat is your production lead-time for bulk orders?
Our regular production lead-time is 15 to 30 business days after the deposit is received and artwork is confirmed.
QWhat is the lead-time and cost for samples?
We are glad to provide 1-3 free samples for our original products, with shipping charges at the buyer’s cost. Delivery takes around 5 business days. Customized or proofing samples will be charged according to the design, and the sample production takes 10-15 days after confirmation.
QHow long does it take for customization and production?
For ready-made products, we can ship within 5 days. For customized products, it typically takes 15 days. If mold creation and custom styles are involved, it may require 20-30 days.
QWhat are the main characteristics of your dinnerware materials?
Our dinnerware products are made of A5 100% melamine, which can withstand temperatures from -30°C to 100°C. They are highly durable, reusable, and suitable for home, hotels, restaurants, parties, and general tableware use.